Return & Refund Policy

We want you to be happy with every COZYMERRY purchase. If there’s an issue with your order, we’re here to help.

Returns & Exchanges

Please contact us within 7 days of delivery with photos of the item and original box/packaging.
All returns and exchanges must include the original packaging and all components.
A proof of purchase (such as your order number) is required.

Non-Returnable Items
We do not accept returns or exchanges for:
– Items that have been used, washed, or damaged due to customer handling
– Return requests made more than 7 days after delivery
– Items excluded for hygiene reasons (noted on product pages)

– Pre-order items, as they are custom-reserved and not eligible for return

Refunds

Once we receive and inspect your return, refunds will be issued to the original payment method.
Shipping fees are non-refundable.
Refund timing may vary depending on your payment provider.

Need Help?
Contact us at cozymerry@gmail.com — we’ll be happy to assist you.

Country/region

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